We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
The Valet Associate will properly greet all guests by welcoming them to the Resort. The primary purpose of this position is to safely park and/or retrieve owner and guest vehicles. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.Responsible for the safety of owner and guest vehicles.
How You'll Make an Impact:
Greet guests and safely park and/or retrieve owner and guest vehicles. Responsible for safety of guests, vehicles, and keys. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Assist guests with luggage. Maintain luggage carts to ensure they are in working order.
Maintain positive customer and associate relationships. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
What You'll Bring:
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