Professional Etiquette MCQ

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Chapter 0: Introduction to sociology 2e

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Changes to the second edition

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What images come to mind when you think of the term professional? Do you picture an executive in a fancy suit strutting into a boardroom? Or, perhaps you envision a supervisor walking among cubicles and issuing orders to employees. While it is true that professionalism encompasses how we present ourselves outwardly, the meaning of the term goes far beyond appearances. Professionalism also encompasses inward characteristics and attitudes that affect how others in the workplace perceive us. The professional world can be full of challenging situations, including conflicting personalities, miscommunication, and cultural differences. In this course, you will learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate these common obstacles as smoothly as possible.

By this point in Saylors Job Search Skills courses in the Professional Development Program, you have started the process of honing your professional image by producing a tailored rsum and cultivating important interviewing skills. This course will guide you through additional strategies for establishing and maintaining your professional image in the workplace. Whether you are working on a construction site or in a medical facility, practicing professional etiquette will help ensure that your occupational environment is a positive and productive one. You will focus on integrating internal attitudes with external behaviors so that your personal attributes work together to enhance your professional image.

You will begin this course with an introduction to professional manners and common courtesy. Then, you will learn how to communicate effectively and courteously via common workplace communication modes  verbal communication, nonverbal communication, and virtual communication  paying particular attention to how technology affects these forms of workplace communication. In the last unit of this course, you will investigate the topic of workplace diversity in order to gain an awareness of differences and how to respond to and respect them

Quiz PDF eBook: 
Professional Etiquette MCQ
Download Professional Etiquette Quiz PDF eBook
9 Pages
2014
English US
Educational Materials



Sample Questions from the Professional Etiquette MCQ Quiz

Question: How does cultural diversity affect the workplace?

Choices:

Cultural diversity can increase the variety of talent.

Cultural diversity often changes the way we communicate.

Cultural diversity provides multiple perspectives on an issue.

All of the above

Question: Intercultural communication involves which of the following?

Choices:

Sensitivity to the importance of individual differences

The knowledge of socially appropriate and inappropriate behavior

Both A and B

None of the above

Question: How has the introduction of technology in the workplace created challenges for supervisors?

Choices:

Employees have additional distractions to lower productivity.

Communication is not as efficient.

Information cannot be as detailed and specific.

None of the above

Question: At a work luncheon, which of the following is an example of proper courtesy?

Choices:

Thanking your server when he fills your water glass

Arriving 5 minutes late

Using your cell phone to make a personal call at the table

Telling a political joke

Question: Which of the following is an example of a common cultural value in the workplace?

Choices:

Shaking hands without smiling or showing eye contact

Believing that you should provide your clients with fast and accurate service

Invading a co-worker's personal space to ask a question

Minimizing group work to reduce communication

Question: Font choices, facial expressions, symbols, timing, and body language are all examples of what type of communication?

Choices:

Verbal communication

Nonverbal communication

Virtual communication

Technological communication

Question: Professionalism includes all of the following EXCEPT:

Choices:

specialized knowledge.

willingness to learn.

appropriate attire.

compromising values.

Question: Employers desire professionals who do which of the following?

Choices:

Treat others respectfully only when they deserve it

Speak their mind and talk over others

Listen actively, honor commitments, and seek help when needed

Discuss personal issues with coworkers to build relationships

Question: Why is eye contact an important factor in communication?

Choices:

Eye contact creates an individual connection.

Eye contact confirms to the speaker that you are actively listening.

Eye contact keeps you focused on the topic.

All of the above

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Source:  Prof. Abby Sharp. Professional Etiquette. The Saylor Academy 2014, http://www.saylor.org/courses/prdv104/
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