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Preparatory work (mise en place)

Preparatory work creates the conditions that make smooth service possible. It includes every behind-the-scenes task, from setting the table for the guests to filling saltshakers, that is performed by the service staff. In all preparatory work, order and cleanliness play a major role, to say the least. A perfect mise en place is essential for good service.

Guest service

Guest service is the area that demands the most from service personnel, involving conduct, self-discipline, and an ability to empathize.

Your concern for the welfare of your guests clearly indicates your level of professionalism: to provide quality service, you must assume responsibility for your guests' enjoyment of their dining experience. You cannot provide such service by rushing through your work, expending a minimum of effort. Pleasing the guest is the primary concern in this profession, and because you are dealing directly with those who will judge your performance, the results of your efforts (or lack thereof) are immediately evident.

Hierarchy for a Large Establishment

Title Function
Maitre d’hotel The waitperson responsible for the overall management of service
Headwaiter The waitperson responsible for service in a particular area, such as a banquet room or restaurant.
Captain The waitperson responsible for a service station (approximately 15 - 25 guests), assisted by one front waiter or an apprentice.
Front waiter A young, trained waitperson with 1-2 years of experience.
Apprentice A waitperson in training


Depending on the size and style of the establishment, there may be professional titles for specialists that perform particular jobs.

Title Function
Banquet manager Directs the catering and banquet operations
Food-and-beverage manager Directs the sales and purchase of food and beverages
Wine steward or sommelier Responsible for wines and their service
Host or hostess Responsible for greeting and seating the guest
Bartender Responsible for bar service
Room-service waiter Responsible for service in guest rooms

Your training, professional experience, and knowledge will determine the rank you attain in your career. Experience abroad, knowledge of different languages, and special training, for example being certified as a maitre d’hotel, will naturally help you to advance.

The chain of command for service personnel in small and large establishments may differ, but the outlines below provide an overview of the hierarchy in a typical establishment.

Hierarchy for a Medium-Sized Operation

Title Function
Headwaiter The waitperson responsible for the overall management of service
Captain The waitperson responsible for a service station (approximately 15 - 25 guests), with the help of one front waiter or an apprentice
Front waiter A young, trained waitperson with 1-2 years of experience.
Apprentice A waitperson in training

Decide whether the following statements are true (T), false (F) or impossible to know (I).

  1. ________ A captain is the one who has to serve approximately 20 to 25 guests.
  2. ________ Your love in the profession determines your achievement in your career.
  3. ________ It takes a front waiter 2 years to become a captain.
  4. ________ It takes an apprentice from 1 to 2 years to become a front waiter.
  5. ________The hierarchy in every restaurant is almost the same.
  6. ________ A maitre d'hotel is the one who has been trained abroad.
  7. ________ The member who is assigned to take care of the whole management of service is the headwaiter.


Fill in the blanks with NO MORE THAN three words taken from the reading selection.

Preparatory work is ___________ for the successful operation of the service profession. Service workers have to prepare almost everything from minor to major things while ___________ and ___________ are constantly maintained. In the front, ___________ requires employees to work with their enthusiasm, professionalism, and ___________. Service staff's jobs are, therefore, to enhance customers' ___________ when they come to the restaurant. ___________ customers is the main task to those who work in the service industry.


Discuss the questions below with your friends.

  1. What are other jobs in a typical restaurant in your region that are not mentioned in the text?
  2. What jobs are you most interested in? Why?
  3. Imagine that you were going to run a restaurant. What positions and jobs would you take in account? Why?

Section 3: do you remember?

1. What do you say when explaining amenities and services?

2. Complete these two columns with the most appropriate words and phrases.

Polite expressions


Good ________ (until about 12.00)________!

Good ________ (12.30 until about 17.30)________

Good ________ (after about 17.30)________

________Bye!/Bye bye!

Good ________ (= goodbye after about 21.00)Good night

Thank youThanks

(In reply to Thank you): Not at all________/You’re welcome!

Questions & Answers

do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
characteristics of micro business
Do somebody tell me a best nano engineering book for beginners?
s. Reply
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
what is the actual application of fullerenes nowadays?
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
is Bucky paper clear?
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Do you know which machine is used to that process?
how to fabricate graphene ink ?
for screen printed electrodes ?
What is lattice structure?
s. Reply
of graphene you mean?
or in general
in general
Graphene has a hexagonal structure
On having this app for quite a bit time, Haven't realised there's a chat room in it.
what is biological synthesis of nanoparticles
Sanket Reply
what's the easiest and fastest way to the synthesize AgNP?
Damian Reply
types of nano material
abeetha Reply
I start with an easy one. carbon nanotubes woven into a long filament like a string
many many of nanotubes
what is the k.e before it land
what is the function of carbon nanotubes?
I'm interested in nanotube
what is nanomaterials​ and their applications of sensors.
Ramkumar Reply
what is nano technology
Sravani Reply
what is system testing?
preparation of nanomaterial
Victor Reply
Yes, Nanotechnology has a very fast field of applications and their is always something new to do with it...
Himanshu Reply
good afternoon madam
what is system testing
what is the application of nanotechnology?
In this morden time nanotechnology used in many field . 1-Electronics-manufacturad IC ,RAM,MRAM,solar panel etc 2-Helth and Medical-Nanomedicine,Drug Dilivery for cancer treatment etc 3- Atomobile -MEMS, Coating on car etc. and may other field for details you can check at Google
anybody can imagine what will be happen after 100 years from now in nano tech world
after 100 year this will be not nanotechnology maybe this technology name will be change . maybe aftet 100 year . we work on electron lable practically about its properties and behaviour by the different instruments
name doesn't matter , whatever it will be change... I'm taking about effect on circumstances of the microscopic world
how hard could it be to apply nanotechnology against viral infections such HIV or Ebola?
silver nanoparticles could handle the job?
not now but maybe in future only AgNP maybe any other nanomaterials
I'm interested in Nanotube
this technology will not going on for the long time , so I'm thinking about femtotechnology 10^-15
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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