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This module focuses on building in opportunities for students to provide feedback about their experience in an online course and the use of evaluation data to improve future versions of the course. This module is part of the Best Practices in Online Teaching Course created by Penn State University World Campus as a guide for faculty who are new to teaching in an online environment.

What to do?

Survey Results, Photo by sanja gjenero, Photo #783758, http://www.sxc.hu/photo/783758

Effective online instructors conduct course evaluation during teaching and use the evaluation data to improve their teaching or for future course improvement.

How to do it?

  • Set aside a discussion board in the course site soliciting (anonymous) feedback on the course and respond publicly to feedback (See Kleinman (2005) for examples)
  • Incorporate student course evaluation data into your teaching
  • Encourage and reward students to report substantive errors in the course (Ragan&Terheggen, 2003) ( See Example 1 )
  • Complete faculty evaluations to provide feedback for future course redesign if there is any ( See Example 2 )

Reward students for reporting errors in course


To ensure that courses are responsive to rapidly changing technologies and applications, challenge students to discover substantive errors, and award a modest(i.e., 10 points out of 500 total) “finder’s fee” to those who discover and report such errors.


  • Provides students with an incentive to aid in the improvement of course material
  • Enhances student self-esteem and sense of appreciation and contribution


  • Faculty may resist rewarding students for locating errors
  • Academic culture may be a barrier
  • Strategy may trivialize the learning process and may be inappropriate for upper- level courses
  • May create a bias judgment


  • 2 (Faculty rated strategies on a 5 point scale, a rating of 5 is the highest for a strategy with excellent effectiveness)
  • Soliciting the help of students in finding course errors and rewarding them for submission of errors reduces faculty workload in course review and updates.

Source: Ragan, L.C.&Terheggen, S.L. (2003). Effective workload management strategies for the online environment. Retrieved July 6, 2006, from Penn State World Campus Web site: (External Link)

Got questions? Get instant answers now!

Faculty end of course survey from the college of liberal arts

1. How would you rate your overall experience in teaching your online course on a scale of 1 to 7?

  • ___lowest
  • ___
  • ___
  • ___
  • ___
  • ___
  • ___highest

2. How well do you think students liked this online version of the course in comparison to a resident version?

  • They liked it much better
  • They liked it somewhat better
  • There was no difference in their satisfaction with the course
  • They liked it somewhat less
  • They liked it much less

3. Overall, how well did students in this course do in comparison to how students do in your resident sections? Why do you think that is?

4. Were there any specific tools or learning activities that you thought were particularly effective in this course? Please describe.

5. Were there any specific tools or learning activities that did not work as well as you had hoped in this course? Please describe.

6. What changes would you like to make to this course for the next offering? Please list in order of priority.

7. Teaching this course took: (don't include time spent developing the course)

  • Substantially more time than teaching the same course in residence
  • Somewhat more time than teaching the same course in residence
  • About the same amount of time as teaching the same course in residence
  • Somewhat less time than teaching the same course in residence
  • Substantially less time than teaching the same course in residence

8. How well did the Course Management System perform for this class?

  • Constant problems and frustrations
  • Occasional problems
  • Reasonably reliable
  • Worked well, few problems
  • Solid, no problems

9. As much as possible, we'd like to teach online courses without using in-person proctored exams. If your course currently has proctored exams, do you think this change would work for your course?

  • Yes, definitely
  • Probably, I'd like to talk about some ideas
  • Not sure, but would like to discuss it
  • Probably not, but we can talk about it
  • Definitely not
  • Not applicable to my course

10. What one piece of advice would you give to a faculty member teaching online for the first time?

11. Would you recommend teaching online to another member of your department? Why or why not?

Voice of experience

To hear insights from experienced online instructors about preparing for online teaching, access any or all of the following interviews. Please make sure your audio is enabled.

Jonathan mathews

Mathews - stress in online teaching (mp3)

Alfred turgeon

Alfred turgeon - rewarding teaching experiences (interviewed by larry ragan) (mp3)

Alfred turgeon - challenges in online teaching (interviewed by larry ragan) (mp3)

Why do it?

“Through careful instructional design, support, and guidance from the instructor, along with ongoing feedback from students to the instructor and from the instructor to the students, an online course can evolve into a robust, productive, and enjoyable learning community” (Kleinman, 2005, p.17).


Kleinman, S. (2005). Strategies for encouraging active learning, interaction, and academic integrity in online courses. Communication Teacher, 19(1) , 13-18

Ragan, L.C.&Terheggen, S.L. (2003). Effective workload management strategies for the online environment . Retrieved July 6, 2006, from Penn State World Campus Web site: (External Link)


Quality can be a difficult construct to define in the online classroom. What does quality look like to you online course? What might be the characteristics we can measure? How do you know when you see it? If you wish, post your response to the discussion board for this page.

Questions & Answers

find the 15th term of the geometric sequince whose first is 18 and last term of 387
Jerwin Reply
The given of f(x=x-2. then what is the value of this f(3) 5f(x+1)
virgelyn Reply
hmm well what is the answer
how do they get the third part x = (32)5/4
kinnecy Reply
can someone help me with some logarithmic and exponential equations.
Jeffrey Reply
sure. what is your question?
okay, so you have 6 raised to the power of 2. what is that part of your answer
I don't understand what the A with approx sign and the boxed x mean
it think it's written 20/(X-6)^2 so it's 20 divided by X-6 squared
I'm not sure why it wrote it the other way
I got X =-6
ok. so take the square root of both sides, now you have plus or minus the square root of 20= x-6
oops. ignore that.
so you not have an equal sign anywhere in the original equation?
is it a question of log
Commplementary angles
Idrissa Reply
im all ears I need to learn
right! what he said ⤴⤴⤴
what is a good calculator for all algebra; would a Casio fx 260 work with all algebra equations? please name the cheapest, thanks.
Kevin Reply
a perfect square v²+2v+_
Dearan Reply
kkk nice
Abdirahman Reply
algebra 2 Inequalities:If equation 2 = 0 it is an open set?
Kim Reply
or infinite solutions?
The answer is neither. The function, 2 = 0 cannot exist. Hence, the function is undefined.
Embra Reply
if |A| not equal to 0 and order of A is n prove that adj (adj A = |A|
Nancy Reply
rolling four fair dice and getting an even number an all four dice
ramon Reply
Kristine 2*2*2=8
Bridget Reply
Differences Between Laspeyres and Paasche Indices
Emedobi Reply
No. 7x -4y is simplified from 4x + (3y + 3x) -7y
Mary Reply
how do you translate this in Algebraic Expressions
linda Reply
Need to simplify the expresin. 3/7 (x+y)-1/7 (x-1)=
Crystal Reply
. After 3 months on a diet, Lisa had lost 12% of her original weight. She lost 21 pounds. What was Lisa's original weight?
Chris Reply
what's the easiest and fastest way to the synthesize AgNP?
Damian Reply
types of nano material
abeetha Reply
I start with an easy one. carbon nanotubes woven into a long filament like a string
many many of nanotubes
what is the k.e before it land
what is the function of carbon nanotubes?
I'm interested in nanotube
what is nanomaterials​ and their applications of sensors.
Ramkumar Reply
what is nano technology
Sravani Reply
what is system testing?
preparation of nanomaterial
Victor Reply
Yes, Nanotechnology has a very fast field of applications and their is always something new to do with it...
Himanshu Reply
good afternoon madam
what is system testing
what is the application of nanotechnology?
In this morden time nanotechnology used in many field . 1-Electronics-manufacturad IC ,RAM,MRAM,solar panel etc 2-Helth and Medical-Nanomedicine,Drug Dilivery for cancer treatment etc 3- Atomobile -MEMS, Coating on car etc. and may other field for details you can check at Google
anybody can imagine what will be happen after 100 years from now in nano tech world
after 100 year this will be not nanotechnology maybe this technology name will be change . maybe aftet 100 year . we work on electron lable practically about its properties and behaviour by the different instruments
name doesn't matter , whatever it will be change... I'm taking about effect on circumstances of the microscopic world
how hard could it be to apply nanotechnology against viral infections such HIV or Ebola?
silver nanoparticles could handle the job?
not now but maybe in future only AgNP maybe any other nanomaterials
I'm interested in Nanotube
this technology will not going on for the long time , so I'm thinking about femtotechnology 10^-15
can nanotechnology change the direction of the face of the world
Prasenjit Reply
At high concentrations (>0.01 M), the relation between absorptivity coefficient and absorbance is no longer linear. This is due to the electrostatic interactions between the quantum dots in close proximity. If the concentration of the solution is high, another effect that is seen is the scattering of light from the large number of quantum dots. This assumption only works at low concentrations of the analyte. Presence of stray light.
Ali Reply
the Beer law works very well for dilute solutions but fails for very high concentrations. why?
bamidele Reply
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, Best practices in online teaching. OpenStax CNX. Aug 28, 2007 Download for free at http://cnx.org/content/col10453/1.2
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