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But the promise of public service would not soon be realized, at least not dur­ing the tenure of Robert Kelby. Despite some improvements, Kelby seemed to have little interest in having the Society play an active public service role. For example, although funds had been made available by the executive committee to hire two additional staff members at the library, there is no evidence that Kelby hired anyone. During the period between 1903 and 1912, the Society added more than sixty thousand volumes to its library and one hundred fifty paintings to its museum collections. Attempting to process this great influx of material was a staff of four: Kelby; his assistants, Alexander J. Wall and William Hildebrand; and the janitor, Charles Washbourn.

Richards (1984, p. 59).
This inflow of materials added to a collection that already numbered more than a quarter of a million volumes and was nowhere near to being fully cataloged. It simply was not possible for such a small staff to provide service at the level of a top professional research library. Looking back on this period, Dixon Ryan Fox, president of the New York State Historical Associ­ation and a former Columbia University history professor, observed, "The repu­tation of the Society for gracious public service, frankly, was not high. . . . There was a feeling all too prevalent that it was not and probably could not be a public institution in any real sense."
Fox (1937).

There are several reasons why the Society accomplished little in the way of public service under Robert Kelby. First, Kelby had been with the Society for more than forty years and was in declining health. Even when he was healthy, he did not encourage widespread use of the library. When asked by users if, like the New York Public Library, the Society library might open on Sundays, Kelby's cus­tomary response was "No, we go to Church on Sundays."

Richards (1984, p. 59).
Second, like his brother William, Robert Kelby had a strong interest in genealogy and seemed more interested in making the library available to amateur genealogists than in making it more useful to professional scholars and the public. Third, and perhaps most important, although the Society had managed to erect a new building, it was unable to raise the funds needed to build the north and south wings as planned. The Society once again found itself in a structure too small to house its large and rapidly growing collections. Whatever energy management possessed was directed at the inadequacy of the physical plant and on finding the means to purchase the adjacent lots and finish the building.

Kelby's lack of demonstrated interest in serving the public finally caught up with the Society in the latter part of his tenure. In January 1917, May Van Rens­selaer stood up at a Society meeting and declared that the Society was nothing more than an "old men's club" and that instead of being in the front rank of American historical societies and libraries, it was "dead and moribund." Though Van Rensselaer's motives were somewhat suspect,

Van Rensselaer later led an effort to displace the board and take over management of the Society. When this endeavor failed, she founded the Society of Patriotic New Yorkers, an organization with a rigid system for membership depending on ancestry. That organization later became the Museum of the City of New York.
she did raise a series of legit­imate points that struck a chord with the press. Most resonant of these criticisms were those regarding the Society's lack of popular appeal and deficient public ser­vices. The New York Times quoted a scholar who admitted that the Society's col­lections were magnificent but added: "It would be very helpful if these collections were intelligently cataloged." The article went on to say that the Society "has col­lections of great size, but nobody seems to be profiting from them to any extent."
“Dry Bones Were Shaken Up” (1917).

The Society's leadership was shaken by the accusations and moved to control the damage. John Abeel Weekes, president of the Society, assured the press that "the most careful consideration is being given to Mrs. Van Rensselaer's sugges­tions for educational work and in making the collections more available for strangers."

“Historical Society to Take on New Life” (1917).
Weekes established a special committee to investigate the situation and appointed to it, in addition to members of the Society's executive board, Worthington C. Ford of the Massachusetts Historical Society, John W. Jordan of the Pennsylvania Historical Society, and Clarence S. Brigham of the American Anti­quarian Society. This committee was to conduct a complete evaluation of the Society's building, collection, and staff.

The report of the special committee was completed in less than a month, and its recommendations were released to the membership in a circular dated Feb­ruary 5, 1917. The conclusions of the committee contained only one significant criticism: that the Society had not done an adequate job of publicizing its hold­ings, facilities, and activities to the membership, the press, and the public. Other than that failing, the report stated that the Society's officers were doing the best job that could be expected considering the Society's lack of funds. Brigham, of the American Antiquarian Society, stated that "if certain work has not been done ... it is because the officers have not been provided with the necessary means to fulfill these obligations."

Richards (1984, p. 62).
Responsibility for the Society's lack of resources was ascribed to the large capital investments the Society had made in new facilities, rather than to the failure by leadership to raise the necessary funds. Apparently, at that time, it was not part of an officer's job to secure those means.

Even though the report was generally uncritical of Society management, the publicity surrounding the Van Rensselaer incident did have an impact. In April 1917, the Society began publishing the Quarterly Bulletin (after 1946, it was called The New-York Historical Society Quarterly), its first effort to publicize its collections. In addition, the Society hired three new staff members by year-end. Most significant, the latter part of the decade saw the gradual handing over of leadership of the Society library to Alexander J. Wall, a man who would take a far more active role in presiding over the Society than his predecessors.

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Source:  OpenStax, The new-york historical society: lessons from one nonprofit's long struggle for survival. OpenStax CNX. Mar 28, 2008 Download for free at http://cnx.org/content/col10518/1.1
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