<< Chapter < Page Chapter >> Page >

Schmitt continues.... For me, the lesson of the Trojan horse for business is simple. Leaders must free themselves of strategic planning processes that yield incremental results (or no results - my comment). They must take a truly creative approach to strategy develop and execution. The chief executives, department heads, and entrepreneurs with whom I speak all say they need big and bold strategies to compete. They tell me they want to think out of the box, develop disruptive strategies, and execute in bold strokes that shake up the markets.

Think independently

The title of this section references It's Not About the Coffee: Leadership Principles from a Life at Starbucks authored by Howard Behar, former President, Starbucks International. Another non-school publication perhaps having significant, relevant, and powerful implications to those of us who lead schools and their personnel.

Howard behar shares:

Everybody wants to experience fulfillment in the work they do and in their lives. Without the engagement and creativity of their people, organizations cannot succeed. Successful organizations require these qualities. Yet it is in the very nature of organizations to stifle their people, to order them around, to tell them what to do. It's all to easy to get caught up in the rule book rather than meeting the true needs of the people we serve (Creighton comment: "Behar may not be talking about schools and personnel, but I say, Oh yes he is....").

Behar continues: there is no rule book for being human

In order to run a successful business ( or school - Creighton emphasis), guidelines are necessary. You need to set quality standards for products. A good example of this is a recipe for a Starbuck's drink. A double tall vanilla latte has to taste the same in Tokyo as it does in Baton Rouge. It's also important that some things are done in certain ways in order to maintain saftey. Stores might have a specific protocol that needs to be followed during closing to help protect the partners against theft or injury. These instructions can be viewed as tools that people can use for the good of the customers and themselves, instead of rules that rob them of their ability to think and act independently.

I prefer to think of the guidelines we need as a set of standards or expectations. Explain to people what you expect of them, and they will surprise you and go beyond what you could have ever imagined. Rules drive me crazy. When things are rule bound, people stop pleasantly surprising you, an more, they stop trusting themselves. The truth is, it's not possible to train every person by breaking down every possible task or situation into totally prescribed tasks. It's a wothless investment. Instead of writing manuals that lock people into dehumanizing behavior (Creighton comment, "sound familiar?"), we should focus on outcomes we want and the reasons behind them. At Starbucks, it doesn't take a rule book to know that our goal is to enthusically satisfy the people we serve (Behar, p. 51).

Questions & Answers

how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
Do somebody tell me a best nano engineering book for beginners?
s. Reply
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
is Bucky paper clear?
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Do you know which machine is used to that process?
how to fabricate graphene ink ?
for screen printed electrodes ?
What is lattice structure?
s. Reply
of graphene you mean?
or in general
in general
Graphene has a hexagonal structure
On having this app for quite a bit time, Haven't realised there's a chat room in it.
what is biological synthesis of nanoparticles
Sanket Reply
what's the easiest and fastest way to the synthesize AgNP?
Damian Reply
types of nano material
abeetha Reply
I start with an easy one. carbon nanotubes woven into a long filament like a string
many many of nanotubes
what is the k.e before it land
what is the function of carbon nanotubes?
I'm interested in nanotube
what is nanomaterials​ and their applications of sensors.
Ramkumar Reply
what is nano technology
Sravani Reply
what is system testing?
preparation of nanomaterial
Victor Reply
Yes, Nanotechnology has a very fast field of applications and their is always something new to do with it...
Himanshu Reply
good afternoon madam
what is system testing
what is the application of nanotechnology?
In this morden time nanotechnology used in many field . 1-Electronics-manufacturad IC ,RAM,MRAM,solar panel etc 2-Helth and Medical-Nanomedicine,Drug Dilivery for cancer treatment etc 3- Atomobile -MEMS, Coating on car etc. and may other field for details you can check at Google
anybody can imagine what will be happen after 100 years from now in nano tech world
after 100 year this will be not nanotechnology maybe this technology name will be change . maybe aftet 100 year . we work on electron lable practically about its properties and behaviour by the different instruments
name doesn't matter , whatever it will be change... I'm taking about effect on circumstances of the microscopic world
how hard could it be to apply nanotechnology against viral infections such HIV or Ebola?
silver nanoparticles could handle the job?
not now but maybe in future only AgNP maybe any other nanomaterials
I'm interested in Nanotube
this technology will not going on for the long time , so I'm thinking about femtotechnology 10^-15
can nanotechnology change the direction of the face of the world
Prasenjit Reply
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
Privacy Information Security Software Version 1.1a
Berger describes sociologists as concerned with
Mueller Reply
Got questions? Join the online conversation and get instant answers!
QuizOver.com Reply

Get the best Algebra and trigonometry course in your pocket!

Source:  OpenStax, School personnel administration and instructional supervision. OpenStax CNX. May 27, 2009 Download for free at http://cnx.org/content/col10627/1.3
Google Play and the Google Play logo are trademarks of Google Inc.

Notification Switch

Would you like to follow the 'School personnel administration and instructional supervision' conversation and receive update notifications?