Observations revealed that information workers interact in“chains” of interactions, switching organizational contexts and communication mediums. We investigate how communication chains affect workplace stress and discuss chains as alignmentwork.
Attribution: The Open Education Consortium
http://www.ocwconsortium.org/courses/view/3edcd003a8a9c0c2417800b7aa29e332/
Course Home http://videolectures.net/chi08_su_ccm/
